Frequently Asked Questions
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What materials are your products made of?
Our products are made from high-quality acrylic and durable metal alloys — crafted with care, built to last, and designed to shine.
Do you offer international shipping?
Yes! We provide free international shipping on orders over £50.
All parcels come with trackable delivery for your peace of mind.
How long does shipping take?
Orders are usually processed within 2–5 business days.
You’ll receive a tracking link via email once your order is on its way.
In rare cases, delays may occur due to stock availability or external circumstances — we’ll keep you updated if that happens.
Why is the shipping cost different at different times?
Shipping rates may fluctuate due to changes in international tariffs and logistics conditions.
We always reflect the most up-to-date costs at checkout.
Do I need to pay customs or taxes?
Yes. Applicable customs duties and taxes are included at checkout, based on your country’s official rates.
This means you won’t need to pay anything extra upon delivery.
What is your return and refund policy?
Currently, we do not offer returns or refunds due to our small team and global operations.
Please double-check product details before ordering.
If your item arrives damaged or defective, don’t worry — just contact us and we’ll work to resolve it.
Can I request a custom design?
We currently do not support custom requests.
However, we’re working on a fan voting system to collect your ideas — top-voted suggestions will be made into future products!
Are your products officially licensed?
Our creations are unofficial, fan-made collectibles, inspired by iconic football moments and made for passionate fans.
They are not affiliated with or endorsed by any official clubs or organizations.
I’m part of a fan club or group order. Do you offer bulk deals?
Yes! For orders of 100 units or more, we offer dedicated service and bulk pricing.
Reach out and we’ll be happy to help.
How do I contact you?
Need help? Feel free to reach us via:
Email: [email protected]
Instagram: @insidepitch90 — DM us anytime!