Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays).
In rare cases, processing might take slightly longer due to high demand or supply delays — but we’ll always do our best to ship your order as soon as possible.
Shipping Rates & Free Shipping
We offer international shipping with tracking included for all orders.
Shipping is free for orders over £50.
For orders under £50, shipping fees will be calculated at checkout based on your location.
Tracking Your Order
Once your order is shipped, you’ll receive a confirmation email with a tracking number and tracking link.
You can monitor your parcel’s journey by clicking the link in the email notification.
Customs, Duties & Taxes
To simplify the delivery process, any applicable customs duties, import taxes, or handling fees are now collected during checkout.
Tax rates are calculated based on the official rates set by each destination country.
You won’t be charged again when your package arrives.
Undeliverable or Returned Packages
If a package is returned to us due to incorrect address or failure to collect, we can either re-ship (shipping fees apply) or issue a partial refund (excluding original shipping).
Delivery Times
Estimated delivery times vary by destination:
- UK & Europe: 7–20 business days
- North America: 10–20 business days
- Asia & Others: 10–25 business days
Please note these are estimates and may vary due to customs clearance or local postal services.
Questions or Concerns
If you need help regarding your shipment or haven’t received your package within the expected time, feel free to contact us at [email protected].